Version History
Here you can find the changelog of Zoho Desk since it was posted on our website on 2021-12-30.
The latest version is 2.8.12 and it was updated on soft112.com on 26 April, 2024.
See below the changes in each version:
version 2.8.12
posted on 2024-04-23
Apr 23, 2024
Version 2.8.12
- Bug fixes and enhancements
version 2.8.11
posted on 2024-03-28
Mar 28, 2024
Version 2.8.11
- Now, you can use default templates while composing a reply.
- You can star and make a template as default right from within the app itself.
version 2.8.10
posted on 2024-03-20
Mar 20, 2024
Version 2.8.10
- In this update, we have introduced layout and validation rules for quick actions throughout the app's tickets and tasks module.
version 2.8.9
posted on 2024-02-20
Feb 20, 2024
Version 2.8.9
We have brought in the following updates for 2024.
- Schedule Reply: You can schedule responses for a specific date and time to ensure timely communication.
- Custom Lookup : You can establish connections between different sets of data by interlinking them using a custom lookup field.
- Blueprint Widgets : You can use marketplace extensions within Blueprint transitions.
version 2.8.8
posted on 2024-02-15
Feb 15, 2024
Version 2.8.8
- Bug fixes and enhancements
version 2.8.7
posted on 2024-01-25
Jan 25, 2024
Version 2.8.7
- Bug fixes and enhancements
version 2.8.6
posted on 2024-01-12
Jan 12, 2024
Version 2.8.6
- Bug fixes and enhancements
version 2.8.5
posted on 2023-12-18
Dec 18, 2023
Version 2.8.5
- Tickets can now be marked as read or unread.
- Users can enable the option to receive a confirmation alert before a ticket is closed.
- Bug fixes and enhancements.
version 2.8.4
posted on 2023-12-04
Dec 4, 2023
Version 2.8.4
- Users can now seamlessly add, edit and delete contacts & accounts from the app.
version 2.8.3
posted on 2023-11-23
Nov 23, 2023
Version 2.8.3
- We've added support for sending DMs and adding comments directly from Instagram tickets.
version 2.8.2
posted on 2023-10-27
Oct 27, 2023
Version 2.8.2
- Users can now share tickets with other departments for their agents to collaborate based on the access level.
- We have introduced support for the Korean language in the Zoho Desk App.
- We’ve squashed a few bugs in the update.
version 2.8.1
posted on 2023-10-06
Oct 6, 2023
Version 2.8.1
- Predictive Text : You will now receive inline predictive text recommendations as you type IM messages
- Sensitive content detection: Media content in your IM messages will be screened for nudity and a warning will be shown
- We've squashed a few pesky bugs
version 2.8
posted on 2023-09-18
Sep 18, 2023
Version 2.8
- We have introduced Pending approvals module to the Zoho Desk App.
- We are thrilled to announce a bunch of new features which come with iOS 17 on the Desk App.
Interactive Widgets : Perform approval actions and pickup unassigned tickets on the go right from the Home Screen widgets.
Lock screen Widgets: Get to know the overall ticket count at a glance.
Standby Mode : Never miss an update to your ticket stats, even on standby.
App Shortcuts: Leverage fresh new app shortcuts to streamline your workflow.
version 2.7.8
posted on 2023-09-08
Sep 8, 2023
Version 2.7.8
- Bug Fixes and performance improvements.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.7.7
posted on 2023-08-12
Aug 12, 2023
Version 2.7.7
- We've squashed a few bugs in the update.
-We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.7.6
posted on 2023-08-01
Aug 1, 2023
Version 2.7.6
- We've squashed a few bugs in the update.
-We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.7.4
posted on 2023-07-09
Jul 9, 2023
Version 2.7.4
- We’ve brought in support for WhatsApp templates. Users will now be able to send out WhatsApp templates.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.7.3
posted on 2023-07-02
Jul 2, 2023
Version 2.7.3
- We’ve squashed a few bugs in the update.
version 2.7.2
posted on 2023-06-22
Jun 22, 2023
Version 2.7.2
- Introducing Read receipts for Outgoing Threads, allowing you to effortlessly monitor delivery and read status within the app.
- We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.7.1
posted on 2023-05-19
May 19, 2023
Version 2.7.1
- Bug Fixes and performance improvements.
We are working on bringing in new updates which would require iOS14 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 14 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.7
posted on 2023-04-30
Apr 30, 2023
Version 2.7
- The addition of the Accounts module
- A complete revamp of the Contact module, featuring a fresh UI
- Improved functionality for reordering and searching views within Contacts and Accounts
- Full synchronization of all web-based contacts with the mobile app.
version 2.6.17
posted on 2023-03-23
Mar 23, 2023
Version 2.6.17
- Handle customer queries in order of their priority with the Priority work mode.
version 2.6.10
posted on 2022-07-14
Jul 14, 2022 Version 2.6.10
- We've provided the option for users to close their Zoho account right from within the app.
- We’ve squashed a few bugs in the update.
We are working on bringing in new updates which would require iOS12 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 12 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.6.7
posted on 2022-05-18
May 18, 2022 Version 2.6.7
- Bug Fixes and performance improvements.
We are working on bringing in new updates which would require iOS12 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 12 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.6.6
posted on 2022-05-05
May 5, 2022 Version 2.6.6
- We've squashed a few bugs in the update.
We are working on bringing in new updates which would require iOS12 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note: Users on versions below iOS 12 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.6.5
posted on 2022-04-15
Apr 15, 2022 Version 2.6.5
- We've brought in support for approvals within the app.
We are working on bringing in new updates which would require iOS12 or higher to function. Please update to the latest OS to access the upcoming features and enhancements.
Note : Users on versions below iOS 12 will still be able to access the app, but they will not be able to update the app and access the latest features.
version 2.6.4
posted on 2022-02-27
Feb 27, 2022 Version 2.6.4
- Keep your customers informed when you add a resolution to a ticket.
- We've also brought in changes to the UI to enhance User Experience.
version 2.6.3
posted on 2022-02-02
Feb 2, 2022 Version 2.6.3
We’ve squashed a few bugs in the update.
version 2.6.2
posted on 2022-01-22
Jan 22, 2022 Version 2.6.2
- Bug Fixes and performance improvements.
version 2.6.1
posted on 2021-12-13
Dec 13, 2021 Version 2.6.1
- Bug Fixes and performance improvements.